Constant Contact - Create Email Marketing Campaigns Like a Pro

Constant Contact Customer Support

Constant Contact have remained in the email advertising game since 1995. During that time, they’ve managed to become one of the most pre-owned email tools worldwide, after Mailchimp.

Something I observed is that Constant Contact is extremely frequently the leading choice for several various other testimonial web sites. Naturally, I wonder to see if our in-depth analysis creates the very same end result.

You may have looked into the Constant Contact testimonials supplied by users online, also, and whilst they are quite favorable, they may not offer you the whole picture. Our evaluation of Constant Contact is based on a methodical approach and uses our useful experience and also knowledge of loads of various other simple as well as sophisticated advertising and marketing automation devices.

What makes them unique is that they’ve added numerous features for many years that few of their competitors sporting activity, such as digital product downloads, occasion monitoring, appointment organizing as well as social campaigns. These all contribute to the diverse checklist of email alternatives available, in addition to automations as well as reoccuring e-newsletters.

Constant Contact brag a industry with around 400 apps as well as combinations that deal with also one of the most niche of products. In spite of these flashy numbers and attributes, passion in Constant Contact seems to be on the decline, at the very least according to Google Trends. If it’s still relevant in the 21st century, Enough reason for us to take a more detailed look at Constant Contact’s ins & outs and inspect.
Discover below!

Constant Contact Summary

Constant Contact is routed in the direction of local business, however their prices aren’t one of the most inexpensive, particularly when you think about that their functions simply aren’t that advanced. Plans begin with $9.99/ month, however this only allows for 500 subscribers, and costs climb pretty greatly afterwards.

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Constant Contact Pricing

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> Find out even more regarding Constant Contact’s plans in our complete rates overview

Cons and pros


Is Constant Contact the appropriate e-newsletter solution for you?

Recommended if:

You run events:

Constant Contact is quite distinct in this regard, being one of minority email advertising and marketing tools to enable you to handle occasion invitations, enrollments, and tickets . Remember that this function features its very own charges: 5.4% + $0.80 for each and every ticket offered or deal carried out.

Not advised if:

You require sophisticated automation:

Surprisingly, for the premium it bills, Constant Contact doesn’t provide the most advanced automations. While they do provide set off campaigns, autoresponders and also deserted cart campaigns (for Shopify only), you’ll find that various other much cheaper tools provide similar levels of automation– MailerLite and Sendinblue.

Ranking information


Alleviate of Use

Normally it’s very easy to navigate, though a bit dull-looking. You can reach most locations within a couple of clicks, though as they’ve included extra performance, some things have actually become a little hidden, for instance, automations.

E-newsletter Creation


The editor is quick, but light on functions, particularly in the styling department. In addition to that it’s easy to deal with.



This is extremely fundamental, only allowing you to place easy greetings or contact details. There is no if/then/else logic readily available.

Email kinds

Classic, autoresponders, fundamental automations, repeating newsletters, A/B screening, occasion enrollments, studies, surveys as well as discount coupons .

Option as well as Flexibility of Template Designs

Okay. There are about 200 (!) design templates to choose from, with differing degrees of high quality (some are good, while others look a little fundamental and also dated). You can likewise start from scratch, and use a helpful function called ‘Brand your e-mail’ to auto-generate a layout based upon your web site’s shades and also logo.

Email Marketing Automation

It likewise generates pre-defined contact sectors based on your customers’ communications with your on the internet store (e.g. repeat, lapsed and also possible consumers). Automations based on call triggers (e.g. email opens, clicks) are likewise offered.

List Management

You can produce sections from contact task, listing membership, get in touch with information, tags, or ecommerce activity. You can also create a sector from your contact insights and also tag contacts based on contact field standards.

Enrollment Forms/ Opt-in & Opt-out- Process

There is beside no modification with the form, as well as it simply uses a summary box, standard field alternatives (which you can not contribute to) and after that a checklist, or lists, that people can inspect to be contributed to.


As you can see in our deliverability examinations, Constant Contact does not do too badly, reaching one of the most prominent e-mail service providers (AOL, Gmail, Yahoo, and also Outlook) most of the time.

Records and Analysis

In addition to typical open and also click reports, spam, bounce as well as unsubscribe rates are also available. You additionally get click warm maps, as well as some helpful review records such as open as well as click patterns, opens by tool, % of contacts engaged, as well as most successful subject line. You can likewise contrast projects. Progressed tracking such as social monitoring isn’t offered.


Here’s where it gets a bit unshaven. The site and the device are only readily available in English. You can choose to transform several of the non-editable email sections (e.g. footer and personal privacy policy message) to one of 10 languages available, mainly European. Assistance and the knowledge base is readily available in 4 languages. Slightly complex, but at the very least there’s some effort to support multilingual customers and audiences.

Further Features

Spam- and Design-Testing

Spam testing isn’t offered, however, there is a attribute to inspect the e-mail for mistakes (missing links, placeholder message that hasn’t been updated, etc). There’s also a device that permits you to preview how emails will certainly search for specific recipients, although this didn’t appear to function when we evaluated it out. ‘Inbox Preview’ by Litmus is readily available as an add-on solution, although at $10/month for just 5 tests, it’s a little high.

Jump Management


Soft bounces are positioned on temporary hold for 15 days, and afterwards dislike. If it happens once more, they are moved right into a suspended bounce group. They have actually a ‘recommended for removal’ filter offered to watch these, yet don’t remove them automatically.



Import/export available although it’s not as uncomplicated as it could be– you need to initially allow sophisticated e-mail consents under Account Settings.

Storage space readily available for data and pictures


All strategies include limitless storage space.

Pro Features


of course

SPF and DKIM are supported.

Own Domain


Different levels of account gain access to

of course

The Account Owner can likewise assign roles to be either an Account Manager or a Campaign Creator.


of course

Constant Contact supply a enormous quantity of assimilations and also apps , nearly 400.

Landing Page Builder


This is just offered through their form home builder, and it’s extremely standard. Instead, we ‘d recommend these totally free touchdown web page home builders.

Client Support

3.5/ 5.

There are a number of channels of support, consisting of live conversation, phone support, a knowledge base and community-based assistance. I discovered that the conversation and also phone assistance weren’t always readily available, which was a little discouraging. When I had the ability to acquire chat support, nonetheless, I did locate them to be receptive and also beneficial . Keep in mind that you’ll need to call order to cancel your subscription, which is pretty aggravating.

Overall ranking.

3.6/ 5.

For a basic e-mail tool, Constant Contact ticks a lot of the boxes. The main problem right here, though, is that they’re asking a costs price for a sub-premium item.

Final thought.

As Constant Contact themselves state with their site, they are a tool for small businesses. And also, because of this, it’s worth assessing them on these terms. As stated above, they most definitely have sufficient of the fundamentals covered to satisfy most small businesses, as well as if it were as basic as that then we would certainly recommend them a lot more very.

The issue, nowadays, is that there are plenty of other email tools offering a lot more than Constant Contact, as well as for a lot less cash. This includes not only includes, yet additionally user experience. For the quantity you pay with Constant Contact, you might locate on your own making use of much more effective tools such as ActiveCampaign as well as GetResponse.

They do grab factors for their decent deliverability prices, integrations ( especially social media sites assimilations), and also for allowing various accessibility levels for separate users. As well as with recent improvements to automations and reporting, and the enhancement of new functions like a web site contractor, it does appear like they’re making an initiative to boost the item. Yet their absence of advanced functions makes it hard to advise them over others at this price factor. (You’ll see we don’t note them as a good Mailchimp option, either.).

There you have it: the next time you see Constant Contact as the number 1 ranked service anywhere around the internet, I would boldly claim that there may be other rate of interests at play there.

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Constant Contact Alternatives.

activecampaign logo.


# 1.

Sendinblue testimonial.


# 2.



# 3.

  • ActiveCampaign has one of one of the most sophisticated automation systems we’ve ever before attempted, and it can not be compared to Constant Contact’s simplified approach (it only features autoresponders). They additionally use durable records as well as analysis tools. On top of that, they are also more affordable than Constant Contact.
  • Sendinblue is one of the least expensive all-in-one e-mail advertising and marketing tools on the market. It’s readily available in 6 languages and comes with innovative automation options and also a built-in CRM.
  • GetResponse is a solid option. It includes many innovative attributes (e.g. a webinar tool), has exceptional automations and provides one of the very best spam and style testing devices we’ve ever before utilized. That’s why Constant Contact falls short when compared to GetResponse.

We have a in-depth overview with the most effective choices to Constant Contact, check it out here. You can likewise try our Smart Finder to see which e-newsletter service is best matched to you.

Frequently Asked Questions.

Is Constant Contact much better than Mailchimp?

Mailchimp beats Constant Contact pass on. Take a look at our Mailchimp vs Constant Contact comparison if you would certainly like to obtain right into the details.

Can Constant Contact be utilized as a CRM?

Constant Contact, in partnership with SharpSpring, offers an all-in-one CRM system. At $399/month, you would certainly be much better off taking a look at any of these CRMs for small services, which will certainly be much a lot more economical. There are also a lot of superb complimentary CRMs to select from.

Exactly how can I cancel my Constant Contact subscription?

Frustratingly, you’ll require to call Constant Contact within company hours Eastern time in order to cancel your account. Here is the number for the United States and Canada: 855-229-5506.

Is Constant Contact legit?

Constant Contact is a legitimate e-mail advertising software program for small businesses. It securely stores your client data and also uses a secure way to manage your clients.

Constant Contact deliverability – is it any kind of excellent?

Constant Contact’s deliverability prices are continually great in our bi-annual deliverability examinations.

Regardless of these showy numbers and attributes, interest in Constant Contact appears to be on the decrease, at least according to Google Trends. As Constant Contact themselves repeat through their website, they are a device for little companies. The issue, these days, is that there are lots of various other email devices offering also extra than Constant Contact, as well as for a great deal much less cash. For the quantity you pay with Constant Contact, you might locate on your own utilizing much extra powerful tools such as ActiveCampaign as well as GetResponse.

ActiveCampaign has one of the most sophisticated automation systems we’ve ever attempted, and also it can’t be compared to Constant Contact’s simplified strategy (it only features autoresponders).

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